FOR IMMEDIATE RELEASE - (December 7, 2011)
Tift Regional Medical Center Notes Improvements to Patient and Physician Satisfaction with NEC
UNIVERGE communications solution reduces back office, manual processes from two days to two minutes
Irving, Texas – December 7, 2011 – Tift Regional Medical Center (TRMC), a not-for-profit, regional hospital serving 12 counties in South Central Georgia, is using NEC’s UNIVERGE® SV8000 Series Communications Servers, mobility and contact center solutions to improve patient and interdepartmental communications.
NEC Corporation of America (NEC), a leading provider and integrator of advanced communication, IT and biometric solutions, and NEC authorized dealer Black Box Network Services led the implementation of TRMC’s new solution to integrate voice and data infrastructure. The upgrades help manage communications on the main campus and reporting in 15 remote locations while saving money and reducing wasted staff and patient time.
“We’ve relied on NEC technology since 1984, so when it came time to reconfigure and upgrade our communications infrastructure, we knew who to turn to for a fully integrated solution that would be easy to install and administer,” said Wade Brewer, Director of Technology Services for TRMC. “The upgrade gives us a solid foundation to enhance patient services and create additional revenue-generation opportunities.”
TRMC’s previous technology lacked centralized reporting capability, requiring manual processes for tracking data such as calls handled, abandonment rates and wait times. NEC’s UNIVERGE solution eliminates paperwork and staff can access reports on demand, including visibility into contact center and centralized scheduling operations.
“Maximizing healthcare staff time is key, whether reducing time spent on reports or communication. NEC’s UNIVERGE mobility and contact center solutions are giving TRMC staff back more of the time they normally spent on administrative tasks so that more energy can be focused on the patient care process,” said Larry Levenberg, Vice President of Channel Sales and Marketing, Communications Technologies, NEC Corporation of America. “Additionally, TRMC was able to seamlessly migrate to the UNIVERGE SV8500 platform at the main hospital and remotely manage communications at clinic locations without wholesale hardware replacement or large outsourcing contracts.”
The new communications solution also helps TRMC to improve communication throughout its 16 building facility. Physician practice management applications centralize call center functions and streamline back-office processes, such as billing and insurance coordination, to decrease caller complaints and wait times. Patient calls are no longer transferred around the medical center and physicians now have a centralized point of contact. The registration department also alleviated bottlenecks and reduced call volume in the precertification process by sourcing information prior to the patient coming to the office.
“Patients are happier, back office processes take less time and the return on investment has been unbelievable,” said Brewer. “I can’t even estimate what we’ve saved over the past 12 years with NEC solutions.”
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Case study on TRMC deployment: Tift Regional Case Study
About NEC Corporation of America
Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network, communications and biometrics products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 44 countries and more than $37.5 billion in revenues. For more information, please visit www.necam.com.
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About Tift Regional Medical Center
With a reputation as an innovative provider of quality care, Tift Regional Medical Center (TRMC) is a not-for-profit, 191-bed regional hospital serving 12 counties in South Central Georgia. Located in Tifton, the hospital’s medical staff includes more than 95 physicians with the majority board-certified in over 30 specialties. Tift Regional provides a wide-range of services, including six Centers of Excellence offering advanced, expert care in oncology, cardiology, neurology, surgery, women's health and emergency medicine. Tift Regional Medical Center is under the direction of the Tift County Hospital Authority, a nine-member board of volunteer trustees appointed by the Tift County Board of Commissioners. Though guided by a government-appointed entity, TRMC provides charitable care for the community without a single tax levied on local taxpayers. For more information, visit http://www.tiftregional.com/
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