A part of NECís UNIVERGE360 approach, UNIVERGE SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems.
For both SMB and enterprise organizations, Communications Analyst enables productivity measurement, cost management, toll fraud monitoring and billing creation.
Because it is a scalable solution, with uncomplicated licensing and upgrades that are simple to implement, it can grow as your business grows. Its enterprise-level database standards ensure that your company will never outgrow it. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network.
Communications Analyst seamlessly integrates with NECís E911 Security Notification to provide comprehensive reporting of 911 calls. It also integrates easily with most PMS systems. Those in the hospitality industry will find its customer billing features especially useful.