Ensures maximum productivity from several networked contact centers.
Global Navigator is a management information system that records the activity of calls, tracks the performance of agents and coordinates the scheduling of personnel. But it goes one step further by performing those and other vital tasks either for one call center or multiple call center operations.
With Global Navigator:
- Manage a single contact center or multiple networked centers
- Improve agent performance and productivity through call activity tracking and reports
- Measure and report on the performance of
- individual agents
- agent groups
- pilot numbers
- individual trunks
- groups of trunks
- Use the real-time data it provides to react instantaneously to status changes
- Custom create what will be displayed through the new Real-time screen functionality
- Access historical call information, thanks to the virtually unlimited online storage of data it provides
- Use Global Navigator Pro to provide contact center data to managers and supervisors
Global Navigator is available in multiple configurations, making it possible to select the one that most closely meets the specific needs of a contact center. And because it offers a modular design and software-based licensing, Global Navigator can easily be scaled as contact center requirements grow.