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 As
voice, data and video technologies have continued to evolve, so have the
elements of the corporate networks and the decision-making processes for
equipment purchases. In the past, corporate decisions were formed at the
"recommender" level. These decisions were, what may be termed "network
element decisions" or pieces of a network. The telecom manager made decisions
on telecom, the IT manager made decisions on routers and network design.
Today, the decision recommenders are voices in an overall corporate network
decision. This process considers the weight of elements in the overall
network "strategy". The corporate strategy is a top down means to facilitate
and increase competitive advantage in their specific market and industry.
As decision processes shift, no single company, division
or group can bring all of the expertise for all of the network elements
to create a seamless network design. IT managers and other departmental
managers, with their specific need and requirements, also do not understand
the overall technology mix for the overall solution. Solutions are now
developed by teams of selected vendors working together. However, the
team members must position themselves in a network and solution space
that complements their expertise and experience while, improving and expanding
this space with strategic partnership alliances.
NEC Unified Solutions,
Inc. is proud to introduce NEC Professional
Services . This fee-based offering provides services in
the United States and Canada. The charter of this
business operation is to assist our dealers/resellers and customers with
the successful planning and implementation of their specific applications
and technology needs in an ever-changing applications and technology environment.
We, as your strategic partner, are responding to the same competitive
challenges as those faced by other PBX manufacturers and their distribution
channels.
In the past, NEC has manufactured or produced many flexible
and successful telecommunications, video, data and software products.
As NEC invests and develops new technology and applications, we also invest
in the resources necessary to understand and take these applications through
the test, evaluation, release, and evolutionary lifecycle of the product.
With the announcement of NEC Professional Services, we
are increasing our commitment to our products, dealers/resellers and customers with
the professional resources, experience, and training for the successful fulfillment
of the goals and use of the products were designed to achieve.
The Who, How, and When of NEC Professional Services
The services offered in this program will grow as we add
new products, technologies, and capabilities. We have the experienced
and professional staff who are dedicated to making our dealers/resellers successful.
The primary focus of services is based on merging technologies
and products. Examples of these type technologies and products are :
- AIMWorX
- Voice over IP, Frame Relay and ATM
- CTI and OAI
- Unified Messaging
- Call Center Applications for
NEAX2400 and NEAX2000
- QueWorX
- FCCS and Other Networks
- Video and Multi Media
However, all active NEC products can receive professional
services support.
We anticipate the professional services operation will greatly
enhance the abilities of our dealers/resellers to expand their product offerings
in a way they have never been able to before. We can help make new technology
offerings happen much sooner in their markets and enhance their ability
to get sales that were previously out of reach.
NEC Professional Services
will continue to evolve with new services options as they relate to our
customers.
Who Do We Talk To?
Your primary point of contact is your NEC Account
Representative. For additional information and specific Quotations you
may email or call the NEC Professional Services
group as follows:
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