 All the Comforts of Home.
All the Productivity of the Office.
With the escalating price of office space in many parts of the country and
the rising cost for transportation and parking facilities, businesses are looking
for ways to minimize space and reduce commuter impact. The concept of working
at home or in satellite offices has become a viable solution to address these
demands. More large and small companies are eliminating or, at the least, cutting
down on the expenses involved in operating large call centers or multiple offices
in high-priced locations by extending their offices to suburbs and employee
home offices.
NEC's remote telephony solutions can provide access for remote offices and
employee home offices to the enterprise's common facilities, with little or
no difference in the services provided to callers. The flexible home office
has been proven to promote employee retention and allows for employees to apply
commuter time to more productive work for their organization.
Remote employees can be added on-demand to their company's call centers to
take calls during peak hours, when a special promotion or event is going on
to generate higher call volumes than normal, or even during lunch breaks for
the on-site call consultants.
Remote offices can be located in other cities and time zones for the call centers
to take calls after the other call centers have closed for the day. One call
center can handle calls for the entire company after hours for repair, service
or other problems. These remote offices can mean access to lower cost of living
communities and can tap areas of the country that have qualified employees with
lower salary requirements, while simultaneously containing office expenses.
NEC is constantly developing their Private Branch eXchanges (PBX) systems to
enhance versatile call center and networking applications. The ability to extend
the system's reach to remote and home offices over a wide range of technologies
translates into the best customer service available.
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