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Remote Engineering Support of Large Volume End-Users to Compliment the Services You Receive from Your NEC Authorized Representative
NEC’s Resolve Plus is a subscription program designed to complement the support you receive from your NEC authorized representative. This program provides you with direct access to NEC’s National Technical Assistance Center (NTAC) for engineering support plus complete software support coverage for your NEC platform software and applications through NEC’s Software Assurance.
Resolve Plus Includes:
- Direct access to NEC’s technical support professionals for fast, responsive access to support services and resources
- Access to NEC’s web knowledge-based database of common technical support discussions that field support engineers and your in-house IT technicians can quickly research to resolve technical issues.
- A specified number of free telephone support calls to NEC Field Services to assist you with routine information or emergency situations.
- Access to various NEC premise-based engineering activities to ensure the proper functioning of your equipment. These activities may include:
- Technical consultation
- Remote MAT operation for diagnostic or testing purposes
- Lab simulation and testing of custom requested programming or database design configurations
- Software modifications
- Best effort support for legacy systems
- An initial set of CD-ROM–based documentation plus access to the Documentation List Serve
- Access to NTAC’s online web-based call record service that enables you to find information on all service calls on your systems for any time period during your subscription.
- Complete software support coverage and upgrades on current systems
- Free online technical training and certifications
- Personalized service from a dedicated NEC representative - Ensures that any issues you may have will be resolved expediently to your satisfaction.
- Annual Business Reviews - NEC will personally meet with you on an annual basis to review your current business plan to ensure that your communications systems can effectively support your goals and objectives. Quarterly Focus Group Meetings - Provides you with a forum in which you can freely express your ideas, concerns or suggestions regarding NEC solutions.
- Annual Conference – Offers valuable information and discussions on topics ranging from technical overviews to future product development and enhancements. A selected person from your organization can attend free of charge.
Subscribe Today!
Contact your NEC authorized representative to subscribe today or click here to Register to take full advantage of all that Resolve Plus has to offer!
For questions regarding the Resolve Plus program, please click here.
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