Architecture | NEC and Tellme | NEC Corporation of America

You control everything with the technology you already have – we worry about the network availability and the peak call cycles.

NEC and Tellme offer a hosted solution to provide both peace of mind and unsurpassed VoiceXML capabilities based on industry standards. With geographically redundant data centers to safe guard your most precious information, and an innovative architecture to ensure data security and capacity, we are always ready to meet your needs.

The world’s largest VoiceXML platform provides:

Carrier-grade network with 99.995% uptime & security
Multiple redundant data centers with dynamic capacity allocation
AT&T, Verizon & Global Crossing route plan integration + VOIP
Call processing services – industry standard VoiceXML
Application configuration management
CTI Capability
Back-office enterprise integration
Advanced speech recognition & DTMF
Inbound call processing
Virtually “unlimited” call handling
Outbound calling services (Voice, PSTN)
SMS Gateway – outbound texting, inbound SMS-text application processing
Huge audio earcon libraries
Grammar libraries
Utterance capture & platform tuning
Whole call recording

Take total control without a totally new infrastructure.

Tellme provides the most powerful and reliable network in the industry. And you inherit functional upgrades as they're added, with zero downtime, zero effort on your part, zero incremental cost, and zero concerns about your network becoming outdated or taken offline for new services or maintenance. All you have to consider is adding features that are right for your business objectives, and when you want to add them.

Product Feature Set

Core VoiceXML engine and open standards
Text-to-speech engine DTMF processing
Extranet reporting
24x7x365 Network Operations Center
Anytime burst capacity
Audio serving and caching
Multiple, redundant data centers
Multiple Tier 1 ISPs
Deep carrier integration
Network-driven tuning
Zero downtime for platform upgrades