Overview | NEC and Tellme | NEC Corporation of America

The premier voice platform gives your callers what they want quickly and easily.

To give your customers what they request, you must listen to and understand them. Your interactive speech system must do both. Through the unique partnership of NEC Corporation of America (NEC) and Tellme®, you now have access to one of the largest on-demand VoiceXML solutions available that enhances your customer’s experience thanks to:

Expert design user interfaces
Intuitive audio prompts
Natural language understanding
Dynamic menu choices based on response
State of the art speech recognition engines

Integration with your marketing efforts will also provide you with the opportunity to further promote your brand to your customers. They will opt-in more often, be more open to cross-sell and up-sell suggestions, and save you call center costs by completing more fully automated tasks rather than opting out to agents.

The difference is the partnership.

You can provide exceptional caller experiences, and vastly improve performance across all self-serve metrics due to the powerful combination of the Tellme platform and NEC’s expertise in developing VoiceXML speech applications. Most importantly, you’ll send your customer satisfaction levels through the roof.

NEC relies on Tellme’s integrated stack of technologies and carrier-grade infrastructure that handles over 2 billion calls per year. This hosted platform provides on-demand capacity during seasonal or event-driven spikes in call volume, so you’re always available to your customers.

Please your customers and remove touch-tone menu systems.

Customer interaction with your brand is crucial to both the short- and long-term success of your company. Employing an intuitive, voice-based response system that resembles a dialogue increases your ability to personalize each call – unlike touch-tone systems. NEC and Tellme can provide data to improve “conversations” with your customers because many routine transactions can now be completed without human interaction. This optimizes the time your live agents spend with customers.

A difference you (and your customers) can hear

Everyone who has used a traditional touch-tone menu system knows the annoyance of wading through level after level of lifeless instruction without ever getting to the information they need. Tellme's intuitive user interfaces let your customers find what they're seeking quickly and naturally.

Millions of audio prompts in multiple voices
Licensable audio libraries including dates, times, money, and numbers
Patented 3G concatenation that simulates natural dialogue

A speech recognition engine is only as good as your caller base. By processing over ten billion utterances per year, the Tellme platform is constantly tuned and your customers can be heard clearly. Grammar libraries understand your customers:

Millions of transcribed utterances
More than 500,000 hand-tuned phonetic dictionary entries
Licensable grammar libraries including currency, dates, numbers, and names
Dedicated, full-time transcription and linguistic staff