Reliable, scalable and efficient – your voice platform is optimized.
You can serve your customers better and manage their interactions with the combination of NEC and Tellme. That’s because NEC has an extensive background in premise-based interactive voice response (IVR) design services and solutions, while Tellme offers the worry-free capabilities of cloud computing. You can now have the optimal solution for your business, without the added expense of additional hardware or personnel.
Exactly what your customers ask for.
Quite simply, a better call experience means happier customers – and more business. No one understands how critical your callers are better than NEC and Tellme. We have unparalleled expertise developing the right solutions for a wide range of industries. Our experience in enterprise class communication solutions in contact centers, IVR, and speech recognition, and systems integration includes:
Healthcare
- Patient eligibility
- Nurse scheduling
- Prescription refills
- Physician locator
Hospitality & Travel
- Reservations
- Entertainment
- Check-in/Check-out
- Room-ready service
- Outbound VIP marketing
State & Local Government
- Vehicle license renewals
- Fines and fee payments
- Information lookups
- Emergency notification
Retail
- Customer account information
- Order processing
- Store locator
- Exchange/return
Higher Education
- General information services/hotline
- Meeting and event reminders
- Registration and financial services
- Payment reminder and processing
Insurance
- Annuity account management
- Coverage and claims
- Renewals
- Rate information
The application of these solutions is now open to your imagination. With NEC and Tellme, you can provide customers exactly what they request.
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